TZ
Thelma Z

1 reviews | Active since Feb 2016

09 Feb 2016, 16:51

Bad Service

I have made a claim which was authorized however the quotation was incorrect and when i call to fix it in January was promised it will be fixed and Maria will give me feedback.<br> I phone last week Thursday and i was promised that it will be sorted and they will tell maria to give me feedback.<br> Today when i sent her an email she told me that authorization was given to me and when i try to call her she is on voicemail and requested her to call me and she is not responding.<br> I am not happy with your service as no one is willing to help me.<br> I would like this to be sorted and if i do not get any feedback within 24 hour i would like to cancel my insurance with you as the service you giving me is bad.<br> <br>

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply15 Feb 2016, 15:22
Official
Hello thelmazulu,

We need to unconditionally apologise for not getting back to you as promised!

Maria has assured you that she has sent you the disclaimer letter.

Please don't hesitate to give us a call if you need any further assistance!

Kind regards,
The MiWay Team