Bad service

Hi, i made claim from miway for a shattered car window. Miway appointed 24 Fix to replace the window. Last week the window was replaced but there was no smash and grab. For the passed week i have been calling 24fix but they always telling me that they will send an email to the supplier. Miway please fix my car window i want smash grab. Im tired of the fly by night supplier you appointed. If any thing happens on my car i wont pay the access it will be all your fault.