Bad Service

I had an accident on 18 Dec 2015. I called miway for curtesy car on 22 and 23 Dec 2015 and I spoke to Maria and she said she is waiting for the manager to approve it till date I am still waiting for that approval. she said i will be given the car when my car is booked in at the panelbeater. what I don't understand is miway expect me to drive around with a car that the door is broken and does not close. I called again on Friday 23 Jan 2016 and I spoke to Thami and I had to hold for 60minutes and he has not even bother to call me back.<br> <br> I called today again and I am told that I will be given the curtesy car when my car has all the parts to be fixed. why am I paying every month for curtesy car that I cannot be given when I need it.<br> <br> The service that I received during this period was very bad and as for Thami was even rude.