Bad service

My vehicle was involved in an accident on the 22 July and it was drivable. My wife the called the insurance to inform them about an incident she did mention that the vehicle is drivable and she was given a reference number: C***. I arrived at the scene and we call the insurance to tow the vehicle and we were given the ***. THE REASON I WANTED THE VEHICLE TO BE TOWED ITS BECAUSED I ONCE HAD A TERRIBLE EXPIREANCE WITH MIWAY PRIVIOUSLY. I SHOULD HAVE CANCELLED MY POLICY THEN BUT I DID NOT LOOK AT ME NOW.

You rejected to fix steering wrack stating it was not part of the accident( I wonder how did the vehicle reach there if the steering wrack was not working). I was told to put a new claim for steering wrack and when I ask why , Kgake said he will come back to me and I'm still waiting. if I'm putting a second claim who is going to pay for excess and why AM I supposed to put a second claim if the vehicle was involved in an accident once. Now we are entering the third month and my vehicle is not repaired and I'm paying insurance every month. Can this matter be attended to urgently