Bad service

Have been worth this company for a while. A month ago I lost my car keys at the mall. I didn't panic to much cos at the back of my head i knew it was covered. I call miway and they get an agent to call me back. She then tells me that my key excess is the same as the accident/ car excess and that is R4500 for a key that cost +- R2000. I true to hey my point across and the rude agent couldn't be bothered. When I sent messages she only responded to what she wanted to say and not what I was taking about. This is pathetic service from you people! I'm currently looking for other insurance companies as I'm sure that there are more helpful companies with better staff behavior..Bridget Leballo was her name!