BAD SERVICE

I SUBMITTED A CLAIM A MONTH AGO AND I WAS SENT TO A PANEL BEATER TO MY CAR ASSESED. I HAVE LEFT NUMEROUS MESSAGES FOR THE CLAIMS DEPARTMENT AND SENT NUMEROUS EMAILS- A MONTH LATERI HAVE STILL NOT HAD THE COURTESY OF A RESPONSE. INSTEAD MIWAY DECIDED TO CLOSE THE CLAIM WITHOUT INFORMING ME OR PROVIDING A VALID REASON. WHY IS IT THAT YOU ARE SO PROBELEMATIC WHEN IT COMES TO CLAIMS BUT YOU DONT HESITATE TO HIKE PREMUIMS ? WHY MUST CLIENTS ALWAYS COMPLAIN BEFORE THEY GET THE SERVICE WHICH THEY PAY FOR ? WHATS WORSE IS YOU HAVE TO STAY ON THE LINE FOR OVER 10 MINUTES LISTENING TO THAT IRRITATING MUSIC BEFORE YOU CAN EVEN SPEAK TO SOMEONE. AAARGH !