Bad service

We put in a claim and Miway is refusing to pay as per the below

As per our conversation this morning - we are VERY UNHAPPY WITH THE WAY WE ARE BEING TREATED BY YOU AND YOUR INSURANCE COMPANY!!

our fridge packed up and was not getting cold. we sent the fridge to xxRefrigeration for a report and repair quote (this is our our previous insurers worked) this quote was attached and sent to Lerato at your insurance company On this qoute it was mentioned that they suspected compressor failure due to power surge/ low voltage and they gave a quote of R2980 to repair. NOWHERE DID I SAY THE FRIDGE WAS REPAIRED!!!!!!! (Quote attached) they would npot say this if it was not true!!! also we lost all the contents in the fridge which a quote was also sent to you. You sent a technician to our home and he checked the fridge and he said that sometimes the compressor stops working and after a while when you put the fridge on again it starts working agian - so OUR FRIDGE DID NoT WORK AT THE TIME WE PUT IN A CLAIM. he gave us a damage report and here he mentioned it was a power surge and the fridge was not getting cold and he confirmed this verbally!!! Whilst they were working on the fridge then they noticed gas coming out. They were the only people by the fridge at that time! No gas was coming out before that. The technician mentioned to us that he was reporting it as a power surge so HE **** TO US AS WELL. He was talking about Eskom and everybody is having a problem with their appliances. According to the quote from xx refrigeration, our fridge did not work and it was not due to gas leaking........ that presumably happened afterwards. Also the attitude when dealing with us is totally unacceptable.

We will be going to the OMBUDSMAN with this issue as we feel we are being treated very unfairly.

We have a report from a reputable technician before your technician got to us that shows that there was a problem with the compressor. We are NOT LYING ABOUT THIS!!!!!

I am not accepting that the claim is being closed as I feel that enough investigation was not done here. As it is, it took very long for your technician to come to us so somebody did not do their work there as well. Totally unacceptable, very poor service.

The consultant we are dealing with was not on sight with the technician and did not hear what the technican said to us but insinuated that we should have made a recording of the technicians site visit - this is not normal practise as we were trusting your insurance company and the process. It seems as if he was taking the technicians side!

As mentioned above this technician gave us a signed form stating that it was a power surge and the fridge is not getting cold both sides. This was confirmed verbally as well by YOUR TECHNICIAN.

We would not put in a claim if the fridge was not working and we have a report from a reputable refridgeration company that the fridge was not working so how can you now base your findings on a gas leak!!!!!!!!! for a technician that came nearly 2 weeks later!!!!!!!

so now you understand why we are so angry about how we are being treated!!!!! It seems as if Miway is very quick to take our money but will look for anyway to not pay out claims. Rather look for any reason not to pay!!!!

It seems as we are dealing with ***** and schemers with this company. This is absolutely pathetic!!

Please also advise your top managers details as I would to bring this to their attention as well.

I will also be putting this on HELLO PETER as well!!!! As per our conversation this morning - we are VERY UNHAPPY WITH THE WAY WE ARE BEING TREATED BY YOU AND YOUR INSURANCE COMPANY!!

our fridge packed up and was not getting cold. we sent the fridge to D & H Refrigeration for a report and repair quote (this is our our previous insurers worked) this quote was attached and sent to Lerato at your insurance company On this qoute it was mentioned that they suspected compressor failure due to power surge/ low voltage and they gave a quote of R2980 to repair. NOWHERE DID I SAY THE FRIDGE WAS REPAIRED!!!!!!! (Quote attached) they would npot say this if it was not true!!! also we lost all the contents in the fridge which a quote was also sent to you. You sent a technician to our home and he checked the fridge and he said that sometimes the compressor stops working and after a while when you put the fridge on again it starts working agian - so OUR FRIDGE DID NoT WORK AT THE TIME WE PUT IN A CLAIM. he gave us a damage report and here he mentioned it was a power surge and the fridge was not getting cold and he confirmed this verbally!!! Whilst they were working on the fridge then they noticed gas coming out. They were the only people by the fridge at that time! No gas was coming out before that. The technician mentioned to us that he was reporting it as a power surge so HE **** TO US AS WELL. He was talking about Eskom and everybody is having a problem with their appliances. According to the quote from D and H refrigeration, our fridge did not work and it was not due to gas leaking........ that presumably happened afterwards. Also the attitude when dealing with us is totally unacceptable.

We will be going to the OMBUDSMAN with this issue as we feel we are being treated very unfairly.

We have a report from a reputable technician before your technician got to us that shows that there was a problem with the compressor. We are NOT LYING ABOUT THIS!!!!!

I am not accepting that the claim is being closed as I feel that enough investigation was not done here. As it is, it took very long for your technician to come to us so somebody did not do their work there as well. Totally unacceptable, very poor service.

The consultant we are dealing with was not on sight with the technician and did not hear what the technican said to us but insinuated that we should have made a recording of the technicians site visit - this is not normal practise as we were trusting your insurance company and the process. It seems as if he was taking the technicians side!

As mentioned above this technician gave us a signed form stating that it was a power surge and the fridge is not getting cold both sides. Tis was confirmed verbally as well by YOUR TECHNICIAN.

We would not put in a claim if the fridge was not working and we have a report from a reputable refridgeration company that the fridge was not working so how can you now base your findings on a gas leak!!!!!!!!! for a technician that came nearly 2 weeks later!!!!!!!

so now you understand why we are so angry about how we are being treated!!!!! It seems as if Miway is very quick to take our money but will look for anyway to not pay out claims. Rather look for any reason not to pay!!!!

It seems as we are dealing with ***** and schemers with this company. This is absolutely pathetic!!

Please also advise your top managers details as I would to bring this to their attention as well.

I will also be putting this on HELLO PETER as well!!!!

As per our conversation this morning - we are VERY UNHAPPY WITH THE WAY WE ARE BEING TREATED BY YOU AND YOUR INSURANCE COMPANY!!

our fridge packed up and was not getting cold. we sent the fridge to D & H Refrigeration for a report and repair quote (this is our our previous insurers worked) this quote was attached and sent to Lerato at your insurance company On this qoute it was mentioned that they suspected compressor failure due to power surge/ low voltage and they gave a quote of R2980 to repair. NOWHERE DID I SAY THE FRIDGE WAS REPAIRED!!!!!!! (Quote attached) they would npot say this if it was not true!!! also we lost all the contents in the fridge which a quote was also sent to you. You sent a technician to our home and he checked the fridge and he said that sometimes the compressor stops working and after a while when you put the fridge on again it starts working agian - so OUR FRIDGE DID NoT WORK AT THE TIME WE PUT IN A CLAIM. he gave us a damage report and here he mentioned it was a power surge and the fridge was not getting cold and he confirmed this verbally!!! Whilst they were working on the fridge then they noticed gas coming out. They were the only people by the fridge at that time! No gas was coming out before that. The technician mentioned to us that he was reporting it as a power surge so HE **** TO US AS WELL. He was talking about Eskom and everybody is having a problem with their appliances. According to the quote from D and H refrigeration, our fridge did not work and it was not due to gas leaking........ that presumably happened afterwards. Also the attitude when dealing with us is totally unacceptable.

We will be going to the OMBUDSMAN with this issue as we feel we are being treated very unfairly.

We have a report from a reputable technician before your technician got to us that shows that there was a problem with the compressor. We are NOT LYING ABOUT THIS!!!!!

I am not accepting that the claim is being closed as I feel that enough investigation was not done here. As it is, it took very long for your technician to come to us so somebody did not do their work there as well. Totally unacceptable, very poor service.

The consultant we are dealing with was not on sight with the technician and did not hear what the technican said to us but insinuated that we should have made a recording of the technicians site visit - this is not normal practise as we were trusting your insurance company and the process. It seems as if he was taking the technicians side!

As mentioned above this technician gave us a signed form stating that it was a power surge and the fridge is not getting cold both sides. Tis was confirmed verbally as well by YOUR TECHNICIAN.

We would not put in a claim if the fridge was not working and we have a report from a reputable refridgeration company that the fridge was not working so how can you now base your findings on a gas leak!!!!!!!!! for a technician that came nearly 2 weeks later!!!!!!!

so now you understand why we are so angry about how we are being treated!!!!! It seems as if Miway is very quick to take our money but will look for anyway to not pay out claims. Rather look for any reason not to pay!!!!

It seems as we are dealing with ***** and schemers with this company. This is absolutely pathetic!!

Please also advise your top managers details as I would to bring this to their attention as well.

I will also be putting this on HELLO PETER as well!!!!

As per our conversation this morning - we are VERY UNHAPPY WITH THE WAY WE ARE BEING TREATED BY YOU AND YOUR INSURANCE COMPANY!!

our fridge packed up and was not getting cold. we sent the fridge to D & H Refrigeration for a report and repair quote (this is our our previous insurers worked) this quote was attached and sent to Lerato at your insurance company On this qoute it was mentioned that they suspected compressor failure due to power surge/ low voltage and they gave a quote of R2980 to repair. NOWHERE DID I SAY THE FRIDGE WAS REPAIRED!!!!!!! (Quote attached) they would npot say this if it was not true!!! also we lost all the contents in the fridge which a quote was also sent to you. You sent a technician to our home and he checked the fridge and he said that sometimes the compressor stops working and after a while when you put the fridge on again it starts working agian - so OUR FRIDGE DID NoT WORK AT THE TIME WE PUT IN A CLAIM. he gave us a damage report and here he mentioned it was a power surge and the fridge was not getting cold and he confirmed this verbally!!! Whilst they were working on the fridge then they noticed gas coming out. They were the only people by the fridge at that time! No gas was coming out before that. The technician mentioned to us that he was reporting it as a power surge so HE **** TO US AS WELL. He was talking about Eskom and everybody is having a problem with their appliances. According to the quote from D and H refrigeration, our fridge did not work and it was not due to gas leaking........ that presumably happened afterwards. Also the attitude when dealing with us is totally unacceptable.

We will be going to the OMBUDSMAN with this issue as we feel we are being treated very unfairly.

We have a report from a reputable technician before your technician got to us that shows that there was a problem with the compressor. We are NOT LYING ABOUT THIS!!!!!

I am not accepting that the claim is being closed as I feel that enough investigation was not done here. As it is, it took very long for your technician to come to us so somebody did not do their work there as well. Totally unacceptable, very poor service.

The consultant we are dealing with was not on sight with the technician and did not hear what the technican said to us but insinuated that we should have made a recording of the technicians site visit - this is not normal practise as we were trusting your insurance company and the process. It seems as if he was taking the technicians side!

As mentioned above this technician gave us a signed form stating that it was a power surge and the fridge is not getting cold both sides. Tis was confirmed verbally as well by YOUR TECHNICIAN.

We would not put in a claim if the fridge was not working and we have a report from a reputable refridgeration company that the fridge was not working so how can you now base your findings on a gas leak!!!!!!!!! for a technician that came nearly 2 weeks later!!!!!!!

so now you understand why we are so angry about how we are being treated!!!!! It seems as if Miway is very quick to take our money but will look for anyway to not pay out claims. Rather look for any reason not to pay!!!!

It seems as we are dealing with ***** and schemers with this company. This is absolutely pathetic!!

Please also advise your top managers details as I would to bring this to their attention as well.

I will also be putting this on HELLO PETER as well!!!!