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Zodwa N
1 reviews | Active since Apr 2011
18 Jun 2022, 21:35
Bad service
Miway increased my premium from 665.00 to 825.00 without letting me know, I only realized yesterday when I logged on to the Miway app. I called the call center at 4h45 to cancel because I can't afford to pay that much. The lady who answered the phone said she will call me back shortly she is reviewing my policy. The consultant didn't bother calling me back. I have been with Miway for 2 years, I have never claimed and this is the service I am getting. I am disgusted by the service and the consultants who don't keep their work.
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Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
19 Jun 2022, 13:19We're really not happy we kept you waiting; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly to see how we can fix this for you as quickly as possible. Thanks for your understanding!
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply19 Jun 2022, 13:19
Official
We're really not happy we kept you waiting; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly to see how we can fix this for you as quickly as possible. Thanks for your understanding!
Best regards,
The MiWay Team
Best regards,
The MiWay Team
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Zodwa N's updateReviewer Update
20 Jun 2022, 18:47I called Miway again today and spoke to Madhuvha who gave exceptional service and managed to give me a great deal..Ramasela the lady who was supposed to call me back and did not, I almost cancelled because of your poor service. You can learn from Madhuvha how to service clients.
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Zodwa N's update20 Jun 2022, 18:47
Reviewer Update
I called Miway again today and spoke to Madhuvha who gave exceptional service and managed to give me a great deal..Ramasela the lady who was supposed to call me back and did not, I almost cancelled because of your poor service. You can learn from Madhuvha how to service clients.