Bad Service

I had a car accident on Sunday, I phoned the Miway Call Centre on *** for assistance and selected the option for vehicle accident however I didn't get assistance because the voice prompts said the call centre is closed on a Sunday. I phoned the number 3 times with no luck. The traffic officers said to me the car needed to be moved because it was blocking one lane on the freeway, they said they can't wait for me since I was struggling to get hold of Miway. So the towing company that was there moved the car to their offices in Harrismith, now Miway says they won't cover the fees because it wasn't their towing company that moved the car but yet I tried getting hold of them a few times. I'm really not happy with the fact that I must be liable when I did my part and they weren't available to assist. When I phoned to claim from Insurance I told them that I phoned the call centre for assistance and they weren't available, and they said they'll negotiate with the towing company and they'll get back to me after an hour but they only got back to me a day later and now I'm responsible to pay the towing company. THIS IS REDICULOUS service and really a bad experience for me as the client