Bad service

On the 11/11/2015 I sent a request to MiWay on their website (***) requesting them to call a policy holder as he doesn't have access to a phone to call MiWay and he would like to cancel his policy. I left all the the required information for them to contact the policy holder but still no one called him. Why do they have that facility if it can't be used? On the 13/11/2015 I called (ref nr :*** spoke to Felicity) MiWay and requested the service consultant/representative to call the policy holder being my partner still they failed. Now this is more reason to cancel this policy apart from getting a better premium elsewhere but the service is poor. My partner doesn't want to be debited and told that it is too late to cancel because of MiWays incompetency. I once had a bad experience where a policy was cancelled but MiWay still debited for 3 months after that which is something I don't want to experience again.