1 reviews | Active since Jan 2012
Bad Service
For the company that has taken the no1 spot for the hellopeters 1st news letter......MY COMPLAINT<br> <br> I have an insurance claim that has been outstanding for validation for a month now, i called the call center a week ago and was advised that (Sanele) is working on it and will call me back, I have not had any feedback ever since, I then called the call center again yesterday and the agent assured me that she will send a message to Sanele to call me today, i said i would wait for the call and if nothing happens i will log a formal complaint, so here it is.<br> <br> I am so disappointed in the service that we received and this is the 1st claim ever that we have logged for our vehicle. I have no options left and if i don't hear from anyone by the end of this week , then we will have to cancel these \payments"made to Miway"
We need to unconditionally apologise for any inconvenienced you experienced during your claim! We've been trying to get hold of you to arrange for an assessment, but we've unfortunately not been able to reach you.
We sent you an email and confirm that Sanele has since finalised your claim. We have also waived your excess, and we urge you to give us a call if you need further assistance!
Kind regards,
The MiWay Team
We need to unconditionally apologise for any inconvenienced you experienced during your claim! We've been trying to get hold of you to arrange for an assessment, but we've unfortunately not been able to reach you.
We sent you an email and confirm that Sanele has since finalised your claim. We have also waived your excess, and we urge you to give us a call if you need further assistance!
Kind regards,
The MiWay Team