BAD SERVICE

I heard drops in my geyser last night and decided to investigate. When i got into the ceiling I found my geyser leaking. I then called Miway and advised them and they said they would send someone out early in the morning. I asked the lady if she could send someone out by 7.30. I waited till 8.40 and responded to them on WhatsApp. the guy got lost and when he eventually arrived he said a new geyser needs to be replace and might only be tomorrow. It is freezing cold outside and haven't had a nice warm bath since last night. They have been chatting to me on WhatsApp . Is the way they liaise with clients. It is beyond me. With other Insurances I have dealt with they always send a plumber with a new geyser just in case. I cannot explain the frustration I am in right now. I pay my premiums on a monthly with no hesitation as it comes of my account. Never skipped a payment since I have joined them. Is this the service they give but the ads on TV is very different.