Bad service

I am very angry with the service I have been getting with this grab insurance. I logged a query for roadside assistance, they were quick to report but along the process, the towing company damaged the whole front when they were loading my vehicle after I have handed over to them. This incident happened on the 30th September 2022 but still to date no one is able to assist me in terms of who should be fixing my car. The towing company said due to the previous damages that were not done properly, Miway have to take care but they have since been transferring me from one department to another, it has been full 3 weeks now still no resolution. When I call, I got to be on hold more than 10mins max then after that I will be transferred from one department to the next. Same cycle everyday.