bad service

Sept 2015 my car was involved in an accident. Since then I found out that Miway changed my policy which left me with no towing service or accident cover. I had no knowledge of this. I lodged a dispute with their disputes department, but have had no feedback from them. Regarding my claim, almost a month later nobody at miway has ever come back to me regarding my claim even though they always promise to get Cecil to call me. I have tried endlesly to seak to Cecil, but he NEVER returns my calls or email. The only information I received on my claim is that which I had to call in many times to get. My claim has dince been closed with no communication with me. Cecil is still but a ghost whose call and emails I still await. The cancellations department was no better, with their agent deciding to indulge in a screaming match with me when I wanted to cancel my policy. Miway still decided to debit my account for a car they wrote off themselves, so what exactly is the cover for? Shockingly bad service!