bad service

I have called Miway twice regarding my monthly premium to be reviewed because I believe I am paying too much, spoke to 2 consultants whom both put me on hold over 15 minutes without giving a reason why I was put on hold both came back advising that a senior consultant would call me back to assist, I have since waited from Monday till today no one has got back to me.

I am really wondering if I am with the right insurer.

Mbali