BAD SERVICE

Case no: ********** On the 26th September 2018 1st day of driving my brand new car from the dealership to work as i enter the our parking another car bumped me while driving in the opposite direction , the other driver of the other car lost control and said her brakes failed she did acknowledge her mistake and gave me all the documents to claim on my insurance and later her insurance(Santam) will reimburse all the money back , i made a claim attached all the documents needed with the quotes amounting to approx R25k no assessor was sent to assess my car but you came back saying the damage is less than access you will not fix my car , to date my car is still not fixed , i am extremely disappointed about your service this car is in my husband's name but i am the registered drive of the vehicle. I then called and ask for the car to be assessed before you say the damage is less than the access cause that is not what was quoted to me , a lady by the name of Busisiwe Mabanga was supposed to call she never did , i have send several e-mails she doesn't respond to any of them. its now almost 10 months and nothing has been done.