Bad service

My claim was authorized on the 17th September 2015, the panel beaters called the next day to confirm booking, but they informed me they were fully booked till the 5th October, I had no problem with that. I needed to check my schedule and arrange car hire. When I called them back they told me they can now only accommodate me on the 15th. I immediately called my claims advisor she wasn't at her desk. On the 19th I emailed Sashentha Kuni, to arrange for another panel beaters to help me sooner. She never rep**** or called back. I emailed her again on the 22nd still no reply. I contacted the call center twice to arrange for panel beaters nothing was done. After my third email on the 30/09/2015 she rep****. She said she will look for another panel beater and get back to me, I'm still waiting, it's the 05/10/2015. This mornings I contacted the call center AGAIN! How many people do I have to call to get my car fixed? This is insanely ridiculous on all levels! Miways service is terrible!