Bad service

So I was impressed at first when I called Miway to state that I had an accident. Its almost a week later and my vehicle is still in storage and I'm told it will take 7-14 days to complete the validation before work can begin...... This is unacceptable honestly!!!! You take your monthly debit order on time every month and I don't mind the validation part but surely this timeframe can be sooner!!!!! Oh and by the way I did not purpose fully damage my vehicle as that is the impression your staff are giving me!!!!!! The top of this is that the vehicle got damaged on the right side underneath, wheel and mags not body damage........ as it could have been worse...