Bad service

Bad service from Miway Claims, my car was hid from the back on the 16th of June i submitted a claim on the 19th , my car went for repairs on the 25th of June and a month later i was told to fetch car on the 23th of July the car but they had locked the key inside the car , i came back in the morning 24th July with a spare key but boot couldn't open i left the car and when i called around 11H00 i was told i can fetch the car before 3 when i get there , spare wheel, jack, jumping cables , triangle boot covers and wheel spanner was missing , wheni asked i was told thwy were never in the car later on the found the spare wheel but other things are missing .The guy who helped us Hattie was rude and told us his daughter is a lawyer we can take this to court if we want to.Wow What A service Miway your Panelbeaters are *******, BEWARE OUR THERE!!!!!