Bad service

I'm a client of Miway and on the 29 November 2014 I was involved in a car accident. I'm covered with a comprehensive for me and the third party. I claimed the same day and my car was repaired by DME in Vereeniging. The first problem started when I lost my spare wheel when I went to fetch my car. When i reported this to DME, I received very bad service and reported them to Miway. There was no action taken against them until now. The second problem Miway refused to repair the third party's car. They said it was not my fault because I was running away from another car. It was that cars fault that caused me to bump to the third party's car. I couldn't get the photos of the car that was at fault. Only in May 2015 we where informed that the third party must repair his car but I'm paying a comprehensive cover. Please don't use Miway to be your insurance for your car.