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jacky M

1 reviews | Active since Aug 2014

05 Jun 2018, 09:33

bad service

i have taken insurance with miway , the insurance commenced on the 1 june ,. the consultant that help me was fantastic . the other consultant who was supposed help with cancellation from my insurance was worst, he has taken weeks just to do that.

on 25 may miway debited my account instate of debiting on the first june , i spend my Saturday morning in the bank reversing the debit order and the bank charging me for reversal. i cancel the insurance with miway because of bad , on their cancellation letter they state reason for cancellation as i decided to stay with the current insurer .

how will you improve service if you dont state the real reason for cancellation ? so your company can offer better services.

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply05 Jun 2018, 09:44
Official

Thank you for taking the time to write to us. We have passed your message on and someone will be in touch to discuss your concerns.

Kind regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply10 Jul 2018, 11:03
Official

We need to unconditionally apologise for any hassles we have caused you, Khulu has been trying to get in touch, but has unfortunately been struggling to reach you.

We urge you to give us a call as soon as you have a minute!

Kind regards,
The MiWay Team

Best regards,