NM
Nompumelelo M

1 reviews | Active since May 2017

06 Apr 2018, 11:31

Bad service

I recently claimed for attempted theft with Miway . Got a call from an advisor called Jacques Rossouw , the guy had so much attitude and when I told him I don't like the way he is addressing me he says he doesn't like the way I was addressing him. I repeatedly told him that I don't appreciate the manner of approach that he was using , he could be phased , he just didn't care. I even said to him I'm happy that iv cancelled my policy and joining another insurance company. he just didn't care continues with his attitude. Miway consultants have attitude this was the worst I have ever experienced . When he was about to end the call he was still snotty and even said would I like to speak to someone else. I was with Miway for the past 5 years and I don't remember getting any joy from them . good riddance that I'm moving to Outsurance.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply06 Apr 2018, 11:59
Official

Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply10 Apr 2018, 10:46
Official

We sincerely apologise for the service and lack thereof received. But we have to thank you for bringing this to our attention so that we can investigate to ensure this type of situation does not happen again. We believe that Karabo has given you a call to apologise, and we assure you that we strive to deliver a world class service, but when these situations do arise we value your feedback so that we can rectify them ASAP.

Should you need anything else please do give us a call and we will be happy to assist.

Kind regards,
The MiWay Team

Best regards,