bad service

My car was involved in an accident on the 17 January 2015. Notified the insurance the same day, car was taken for assessment and all the necessary process that needs to be done.<br> A month later I am still waiting for the feedback from Miway. I must always call to check on the status.<br> Last time when I called we were told that the car is still on a waiting list and they might attend to my car around June or so due to the back lock that they have which was caused by the accident that happened in December 2014.What drives me crazy is that they don't bother to call , sms or email and update us. It's just quite from their side. That is the worse service ever. Can we please get feedback on what is going?<br>