SS
Shizelle S

1 reviews | Active since Jan 2018

23 Jan 2018, 08:50

Bad Service

Dear MiWay,

first of all i got charged with a broker fee that i never queried for... then as i phone for them to correct a mistake from there side they simply delay i had to phone for two weeks non stop as i never get feed back then when they eventually pay out it was not even a correct amount seeing this was over i had left it. then another time around i get no feed back on claim they give me a time that this should be handed in but take more than a week with no response still as i am holding another time around for management they keep telling me the same thing over and no solution still how hard can it be to assist a client and how do you expect to pay high premiums for no service how do you feel comfortable when something bad happens??? i will never advise some one to MiWay !!!!!!

0
Replies (5)
MiWay Insurance
MiWay Insurance's reply23 Jan 2018, 09:06
Official

We are really sorry to hear that you feel let down. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply30 Jan 2018, 13:14
Official

Thank you for taking the time to write to us Shizelle! Melissa has tried to get in touch to discuss your concerns with you but was unable to reach you. Please give us a call when you have a minute to chat.

Best regards,
The MiWay Team

Best regards,

SS
Shizelle S's update30 Jan 2018, 15:20
Reviewer Update
Please email me i don't understand how you guys don't get hold of me as i have eventually after all the effort of complaints they did assist but i am still not impressed with Miway if this is of any urgency to you there is no excuse of cant get hold of me so please contact me without excuses.
MiWay Insurance
MiWay Insurance's reply31 Jan 2018, 07:54
Official

We have passed your message on and someone will be in touch to assist you.

Kind regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply02 Feb 2018, 15:53
Official

Thank you for taking the time to write to us, and we appreciate your feedback. We believe that Melissa has since been in touch, and she has advised that your claim has been settled.

Please don’t hesitate to give us a call should there be anything else you might need.

Best regards,
The MiWay Team

Best regards,