Bad service

Your service has really gone to the dogs. As it stands, I'm on a call with Kamogelo from your call centre, and I've been on hold for the past 10 minutes. He is telling me that he cannot answer my questions because he did not assist me with removing a vehicle from my policy in November. I asked him who is supposed to help me? He says the person who assisted me with the changes to my policy in the first place. What nonsense is that??? So I am supposed to hunt the call center for the people or person who assisted me? I seem to be complaining more and more about this company than ever before. You are on the verge of losing a formerly loyal client!!