Bad service

So I had an accident with my car 28 August 2017. Phoned MiWay to inform them and to arange a tow truck for me. Good enough, car gets towed away, claiming process starts. So they send an email with my claim number and where my vehicle will be fixed. Good enough, I take it that the vehicle is there already and ready to be fixed but after phoning around I find out a few days later that my vehicle is not even at the shop where its supposed to be fixed(dont the vehicle get assessed at the shop where it will be fixed?), I phone my insurance to find out where my car is only to find out they also dont know and they will find out and call me back. While waiting I decided to phone myself and find out that the car is in CBD at another panel shop. MiWay phone me back to advise me so I told them I know and I want to know when the car will be taken to the right shop. 3days after that the car finaly end up at the right place, I mean how many tow truck companys are there, 3days??? Galo Boikanyo, I probably did some of your work here myself. 3 weeks of waiting for my car with no courtesy vehicle, cause I thought its included in my package when I signed up in March 2017 cause no one asked or mentioned it. Thank you MiWay