bad service

I called mi-way this morning and spoke to the operator by the name of Ofentse. I asked to speak to a manager and his response was that he is the most senior person and will therefore have to speak to him before going through to a manager. after a lengthy debate and when he realised that he could not give me an answer I was looking for, he then told me to wait for a manager. after waiting for 20 minutes, I hang up and called again and this time the operator was Gloria, I asked for Ofentse and to my surprise Gloria told me that Ofentse is busy on another line, I ask to speak to a manager and again I was told to wait. this time Gloria came back after 5 minutes to advise me that the manager Jacqui Naidoo is busy in a meeting. I advised her that I called using my airtime and was told to wait 20 minutes only to be told the manager is busy in a meeting. I am not even sure if the names I was given Ofentse Okganne and Gloria Machete are correct names. my query is still hasn't been resolved and it seems like my-way treat its customers this way. I am going to an Ombuds and the Consumer commission.