Bad service

I would like to lodge a complaint with regards to the services received by MIWAY. In the past I have always received excellent services from MIWAY, however this weekend I experienced an underground leak and had to enquire from MIWAY as to what they could help me with. I was sent from pillar to post with nobody actually assisting me in the end. I had to stay the whole weekend without water. I was put through to the claims department who told me to call a number in JHB which I did. When I called this Europ Assist number and they told me that there are no leak detectors in Durban, I was then told to call MIWAY back again. I was then told by MIWAY that they are talking nonsense and how could they say this. In the end I received no assistance from anyone and was forced to call someone out and pay out of my own money. I am deeply disappointed and will not be advising people to go with a company that cannot assist in an emergency situation