Bad Service

Hi All

Please assist with the ***

I had an accident last Saturday the 31st of October I then reported the accident on Monday. I was able to send the images and OB number given at the Police Station after I had done the Accident Report on Sunday the 1st of Nov.

I think I had spoken to Keagile on the 2nd of Nov who told me that I can send the pictures of the damage, Plate number and the disk registration and I'd get a response in 2 to 3 working days. Tuesday the 3rd no updated. I called on Wednesday the 4th of Nov and was told that Pieter was handling my claim and he would get back to me a bit later. He called at 16:20 and I missed the called, I then called him back at 16:30, no answer and I left a message.

Today the 5th Nov I called and again I was told Pieter will get back to me, This was around past 16:00 to 17:00

At 19:00 I called Pieter again. He then tells me that he won't be able to assist me as he is on his way to Mpumalanga, He will set up on appointment with me for the vehicle assessment on Monday which will be the 9th Nov. Which brings confusion on my end as to why would you assign my case under someone who is not available and if he is not available is he the only person in the whole of MiWay to handle my case?

May I please have someone assess my car by tomorrow the 6th as the 2 or 3 days that I was told of is now up.

Your prompt response will be highly appreciated.

Thank you so much

Kind regards Yongama Dalasile