Bad Service

<p>you debited my account on the last day of the month when I specified that the debit order be the first of each month?</p> <p>As a result your debit order was unsuccessful as there was no money in that account yet also note that you will have to re submit the debit order minus R130 rejection fee for your mistake for not submitting the debit order on the correct date.</p> <p> </p> <p>I get a responce that you guys gave tried to get hold of me and was unable which is untrue as when I got a call from you the person on the phone just put down.</p> <p> </p> <p>I then spoke to a guy named Marvin where I arrange a new debit order to go off as he stated that there was an error on your side causing the depot order to go off prematurely on the last day of the month where I specified that the debit order go on the 1st thus there was no money in the account. He then asked for proof of the banking charge which I sent a screen shot of. </p> <p> </p> <p>I did not get any conformation that he got the mail, so I called back to confirm and was then told that your refund department wanted a actul statement which requires me to go to a bank to get as I am not allowed to use my works internet for personal use and it will take a possible 7 days to action for for a responce of yes or no asking for more proof.</p> <p> </p> <p>I find this unsatstfactory as you made the mistake and I should not be having to wait for my own money back for a possible 7 days for a responce and a further 7 days for me to waste my time going to a bank.</p> <p> </p> <p>I demand that action be taken otherwise by end of buisness tomorrow or I will go elsewhere to a company that cares for its clients. On a side note if this how a simple refund works I hate to find out what should and will happen if I lodge a claim in how long I will wait. (touch wood it does not)</p> <p> </p> <p>FIX YOUR MISTAKE DONT MAKE A CLIENT FIX YOUR MISTAKES. </p>