SM
Siphelele M

1 reviews | Active since Jun 2016

27 Mar 2017, 10:03

bad service

<p> </p> <p> </p> <p> </p> <p> </p> <p>Hi</p> <p>I sent the below email to Miway insurance somone called last week and promised me to give a feedback and update me until now there is no feedback or update which means thats how they treat their clients.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Hi I would like to advice anyone who like to join miway insurance please dont join this ******* car insurance if you are a member already please try to exit soon from them. My girlfriend smashed her car 3 weeks back and the damaged items was the front bumper , radiator and other panel on the side of the car etc The repairer send them a quote forR 23 000 so this ******* insurance miway said its written without coming to a field to assess the car they assess the car on the pictures only now they are talkin another language they are saying they will only approve R21 000 so now is not written off? even that R21000 is not enough to repair the car as she is payin a monthly premium monthly on the contract signed by her there is no clause stating that if the car smashed will only pay R21000. SO NOW WE ARE PLANNING TO ENGAGED LEGAL ADVISOR AND REPORT THEM TO OMBUSMAN.</p> <p> </p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply27 Mar 2017, 10:19
Official

We really value your feedback and please accept our apology for the let-down. We have passed your message on and your claims handler will be in touch.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply28 Mar 2017, 14:47
Official

We’re sorry to hear that you feel this way Siphelele!

Mandisa has since been in touch with the policy holder to discuss the claims process and what to expect moving forward. Ms. Mchunu is more than welcome to get in touch if she requires any further assistance.


Kind regards,
The MiWay Team