Bad service

<p>On 28 Dec 2016 I claimed (claim no C807514)for a broken window and it was approved on the same day. I was in Zeerust so I was supposed to be helped by PG glass Mafikeng. We couldn't make and appointment because it was raining and they wanted us to meet in town that was 45 km's away. On Jan 7 I covered my window with plastic and drove back to Randburg. I called Miway asking them to get glass fitting job to be transferred to Randburg. I spoke to Phillip who said he'd let me know how it went but he called me back. 3 days later I called Miway again and Mmabatho put me through to PG glass who told me he'd call me as soon as he'd received a window that he ordered. Nothing happened until I called Miway again on Jan 20 and I spoke to Estuane. I asked him to put me through to his supervisor and my line got cut but he didn't call me. I called again and spoke to Lerato who says is supervisor. She told me once the claim has been approved the matter is now between me and PG glass. This is ******* because I've got a policy with Miway not PG Glass. I am unhappy because Miway does not care if their clients received help after the claim. I also think the R1000 excess that Miway wants me to pay for a window is too high. I am currently looking for an insurance company that will replace Miway.</p>