BK
Bongani K

1 reviews | Active since Nov 2016

29 Nov 2016, 12:59

bad service

<p>i requested a call back from miway with regarding the messsage that i got from miway last night that i need to take my vehilcle for inspection, just to put you in the picture i took my vehicle for inspection at PG GLASS centurion on the 29.10.2016, and from miway i was not told that i need to fax or email back the proof of inspection. Now the question is, was i covered fully since well they never had the proof of inspection? </p> <p>I feel that miway should inform their clients with the full procedures that need to be inplace.</p> <p>Not to contradict myself but they have successfully well hanlded my claim ths month. I do not know what has chnaged from then, i requested that they include a vehicle hire on my policy and i was told that for scheme A its R300 and something while on the other car that was wriiten off this month the same vehicle hire was less than R150 for 30 days. i feel that this is not acceptable.</p> <p>i have started searching around for a better insurance with good benefits and good premiums.</p> <p>I'm paying alot on my premiums and i do not deserve such service.R2200 for a one vehicle with no vehicle hire. DISAPPOINTED.</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply29 Nov 2016, 13:22
Official

Thanks for your comment! We have passed your message on to our team to look into this and get someone to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply30 Nov 2016, 16:09
Official

We're so sorry that your recent experience with us has left you feeling let down, please be assured that it is never our intention to upset you. Thanks for giving Mmathapelo a chance step in and help and please give us a shout if you need any further assistance.

Best regards,
The MiWay Team