1 reviews | Active since Mar 2016
Bad Service!
<p>I waited over 15 minutes on the line and when I got through a guy by the name of Prince from the claims department tells me that he will call me back tomorrow because he is going off shift. I asked to speak to a manager and he tells me that they gone off shift. Terrible claims experience, I am going to cancel my policy. PRINCE IS VERY UNPROFESSIONAL </p>
We are really sorry to hear that your recent experience with us has left you feeling let down. We have passed your message on to our Claims team and someone will be in touch to assist you.
Best regards,
The MiWay Team
We are really sorry to hear that your recent experience with us has left you feeling let down. We have passed your message on to our Claims team and someone will be in touch to assist you.
Best regards,
The MiWay Team
Still no feedback received!
Still no feedback received!
I received a call from Lerato asking me for the municipality number which I don't have !! She also asked me for an elderly lady name and number to confirm the incident with. I don't even know this ladies name. Very unprofessional and even the manager is not assisting!
I received a call from Lerato asking me for the municipality number which I don't have !! She also asked me for an elderly lady name and number to confirm the incident with. I don't even know this ladies name. Very unprofessional and even the manager is not assisting!
Please get someone to send me a no claim bonus letter and I need someone to call me to cancel my entire policy !
Please get someone to send me a no claim bonus letter and I need someone to call me to cancel my entire policy !
Thanks for your comment and for giving us a chance to have a look at what happened!
Monique has since been in touch to discuss the claim process with you in more detail, and she has also explained what to expect moving forward. Please let us know if you have any further queries!
Kind regards,
The MiWay Team
Thanks for your comment and for giving us a chance to have a look at what happened!
Monique has since been in touch to discuss the claim process with you in more detail, and she has also explained what to expect moving forward. Please let us know if you have any further queries!
Kind regards,
The MiWay Team
I have been insures with you guys from 2009 and this is the first claim and I never experienced terrible service from staff and Monique! I will be cancelling this policy.... I want a call from Monique manager today
I have been insures with you guys from 2009 and this is the first claim and I never experienced terrible service from staff and Monique! I will be cancelling this policy.... I want a call from Monique manager today
We have passed your message on.
Best regards,
The MiWay Team
We have passed your message on.
Best regards,
The MiWay Team
We need to sincerely apologise for the hassles you experienced and we assure you that it is never our intention to frustrate you in any way!
Jacky has since stepped in to get to the bottom of what happened, and we confirm that we have since authorised and settled your claim. Please don’t hesitate to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
We need to sincerely apologise for the hassles you experienced and we assure you that it is never our intention to frustrate you in any way!
Jacky has since stepped in to get to the bottom of what happened, and we confirm that we have since authorised and settled your claim. Please don’t hesitate to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
I am currently seeking alternative insurance. I have requested a No claim Bonus letter from you guys several times and still nothing. Absolutely disgusting service!!!
I am currently seeking alternative insurance. I have requested a No claim Bonus letter from you guys several times and still nothing. Absolutely disgusting service!!!
Thanks for getting in touch with us. We confirm that Mmapaseka has since called to assist and we urge you to give us a call if there's anything else we're able to help with.
Best regards,
The MiWay Team
Thanks for getting in touch with us. We confirm that Mmapaseka has since called to assist and we urge you to give us a call if there's anything else we're able to help with.
Best regards,
The MiWay Team