lB
lucy B

1 reviews | Active since Oct 2016

28 Oct 2016, 12:55

bad service,

<p>i have been with miway from 2014. they have been terrible from day 1. i keep having complains after complains. last month i asked them not to debit my account. and they agreed they wouldnt, and they said they would debit me on the 1st november and give me my refund as they owed me for bank charges, i spoke to Given Ntshane and he did not want to assist me. he put me on hold and refused to assidt me. with canceling this insurance because it is useless. they debited me on the wrong day and the wrong amount. it is upsetting cause i pay my premiums and they do this</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply28 Oct 2016, 14:28
Official

We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply01 Nov 2016, 11:59
Official

Please accept our sincere apology for not getting things right initially and for any hassles we have caused you. Busi has since been in touch to let you know all further debits will run correctly and she also arranged a refund for the amounts over- charged.

We thank you for giving us another chance to make things right and we urge you to let us know if you need help with anything else!

Kind regards,
The MiWay Team