DN
Dayalan N

1 reviews | Active since Mar 2016

14 Oct 2016, 05:54

Bad Service!

<p>I called miway on Monday asked the consultant if he can review my policy. He was not very helpful. I then wanted to add home contents to my policy so I requested a callback after 4pm. I made the consultant confirm my cellphone number and he said someone will call me. Today is Friday and still no call. Is this the way I get treated being with you guys from 2009 - 7 years and counting! So now discount on my policy and no call back after 4pm! Need to look elsewhere for insurance...been loyal these days does not go a long way..</p>

0
Replies (4)
MiWay Insurance
MiWay Insurance's reply14 Oct 2016, 08:35
Official

Thanks for bringing this to our attention, we will look into this and get back to you with feedback.

Best regards,
The MiWay Team

DN
Dayalan N's update14 Oct 2016, 11:09
Reviewer Update

Good day.

Mmathapelo is not assisting and she is a waste of time. I asked to speak to a manager not a consultant. She is rude and I am getting other quotes and will be cancelling my policy. Please get a business manager to call me!!!

MiWay Insurance
MiWay Insurance's reply14 Oct 2016, 13:59
Official

We'll look into this and get back to you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply18 Oct 2016, 08:49
Official

We’re so sorry for keeping you waiting initially and for any hassles we have caused you! We confirm that Calvin has since been in touch to assist and we thank you for giving us another chance to make things right.

Please be assured of our commitment to always deliver awesome service, and please let us know if you need help with anything else!

Best regards,
The MiWay Team