gB
gift B

1 reviews | Active since Aug 2009

04 Oct 2016, 14:25

bad service

<p>i never received a disucusting terrible service ever i just checked my emails right now and surprisingly came across this stupid revised schedule for my cars and house hold contents how on earth you miway people just decide to increase my excess from R1000 to R4250 do you think money grow on trees the reason why i joined you it that i was from PSG insurance the you told me that you cant give me zero excess as i was at the previous insurance but after a year it will revised but not to revise as in increase it drastically , we do understand the word "annual premium increase" but this is **************** and not fair to your loyal clients.</p> <p>can i please have some one with a sober mind to rectify this stupid thing ASAP , my policy no : ********** 1 client no : ********** .please take note that this is very important and urgent matter to be resolve this is terrible and annoying that we have to take our time and lay complaints.</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply04 Oct 2016, 14:36
Official

We’re so sorry to hear that the recent changes to your policy has left you feeling let down and undervalued! Busi will be in contact shortly to discuss your concerns with you in more detail.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply07 Oct 2016, 14:33
Official

We're so sorry to hear that you feel this way, and we assure you that it is never our intention to upset you. Thanks for giving Calvin a chance to discuss your concerns with you in more detail and to advise you of the options available to you. Please give us a shout if you need any further assistance.

Best regards,
The MiWay Team