Bad service

<p>On the 10th July my wife bumped the dog 5km away from Umtata. On the 11th i phoned Miway they sent the people to come and tow the car to the panelbeaters. On the 15th July i was told that the email will be sent to the person who was dealing with the car to phone me. On the 15th a guy by the name Rudzani phoned me to tell me that their turn around time is 2-3days not looking at the fact that the car was taken to the panelbeaters on the 11th July.On the 21st he phoned me saying he is waiting for the report from the assessors, he promised to sens me an email before the end of the day but never did.On the 22nd i phoned them them and spoke to the lady who said she ask Rudzani to give me a call, still nothing happened. Rudzani phoned after phoning them again. He said the panelbeaters do not see anything wrong with the car, but the bonet doesn't close.I do not understand them because they tell me that the bonet doesnt close but there is nothing wrong with the car. We are the ones driving the car so how can we be told there is nothing wrong with the car when there is something wrong with the car. I want them to fix the car without giving me hassles as i also do not give them hassles when debiting my account. Can the car be drivable when the bonet is open? </p>