1 reviews | Active since Jul 2016

18 Jul 2016, 17:38

bad service

<p>My vehicle been in a accident on the 6th of June today is the 18th of July and I still don't have my vehicle back. My vehicle had a light front end smash with very little damage to the vehicle and it took mi way 3 weeks to give authorization to fix the vehicle. Nobody from miway phones me every time I phone them and I'm told every time we will call you back but nothing. Not even after I spoke to management. I don't want to compare insurance companies to each other. But my parent is with outsurance there vehicle looked much worse then mine and outsurance gave authorization within 2 days the 3rd day the vehicle was at a panel shop and they had the vehicle back within a month. I'm going for almost 2 months without a vehicle. Very angry and frustrated. </p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply21 Jul 2016, 12:27
Official

Good day Pieter,

Thank you for your comments and apologies for the lack of service you experienced!

We’ll get an advisor to get in touch to discuss your concerns.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply25 Jul 2016, 13:51
Official

Dear Pieter,

We hear you and we understand your frustrations, and we’re sorry that the claim took longer than expected!

We have since been in touch with the repairer and they’ve assured us of their commitment to get your car ready ASAP! They have also arranged a courtesy car for you. Please don’t hesitate to give us a call if you need any further assistance in the interim!


Kind regards,
The MiWay Team