IM
Isaac M

1 reviews | Active since Jul 2016

05 Jul 2016, 08:54

bad service

<p>good day.</p> <p>***</p> <p>my claim was approved but am not happy with the car auto body repair(east rand motor lab) that you selected to repair my car they are giving me problems. drop my car last week Monday bcos they advise me to do that since they have all needed parts, and they told me my car will take approximately 4 days , now it is taking close to 8 days.</p> <p>>they promise to give me updates of my car and they have not gave me any updates </p> <p>>last week tuesday Miway approved aditianal quote and now ermotorlab they order it today, i called them last week to find if they receive approval from miway and they confirm they receive it</p> <p> </p> <p> </p>

0
Replies (4)
MiWay Insurance
MiWay Insurance's reply05 Jul 2016, 14:27
Official

Good day Isaac,

Thank you for your comments and apologies for the lack of service you experienced!

We’ll get a claims advisor to call and discuss your concerns.


Kind regards,

The MiWay Team

MiWay Insurance
MiWay Insurance's reply06 Jul 2016, 10:48
Official

Dear Isaac,

We hear you and we understand your frustrations, and we’re sorry that the repairs are taking longer than expected!

We have since been in touch with the repairer and they’ve assured us of their commitment to get your car ready ASAP! They will keep you updated regarding the progress of your vehicle repairs and delivery of additional parts. Please don’t hesitate to give us a call if you need any further assistance in the interim!


Kind regards,

The MiWay Team

IM
Isaac M's update11 Jul 2016, 08:29
Reviewer Update

Good day,

please advise on this issue , called them last week y and they say will get car last week frinday and today is monday i have not received it

IM
Isaac M's update11 Jul 2016, 17:57
Reviewer Update

thanks received my car today