1 reviews | Active since Jul 2016

04 Jul 2016, 10:11

Bad service

<p>Reported an accident with Miway on Monday (27 June) last week and have been sending emails regarding the progress of my claim to a certain Tiro Dolamo. I have called his direct line countless times and sent an email last week Thursday and Friday, still no response. I need my car fixed as soon as possible and still there is no communication regarding getting the way forward. What is the point of direct lines if you never at your desk and never return calls or emails?</p> <p> </p> <p>Does this mean I wait another week? Trust insurance to take their sweet time with helping you even though you never missed an installment.</p> <p> </p> <p>CAN I GET FEEDBACK????

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Replies (1)
MiWay Insurance
MiWay Insurance's reply24 Aug 2016, 12:35
Official

Good day Bonelela

We need to sincerely apologise for the hassles you experienced and we assure you that it is never our intention to frustrate you in any way!

Tiro has since been in touch to discuss your concerns, and we confirm that we have authorised your claim! Please don’t hesitate to give us a call if you need any further assistance!

Best regards,

The MiWay Team