Bad Service
<p>I lodged a vehicle claim in March. The panel beaters generated a quotation and sent it to Miway and Miway authorised half of the quotation claiming that the rest is not 'accident related'. What's worse it the fact that they don’t even notify me that they are fixing some damages and not all. On the 30th of May 2016 the panel beater notified me that the car is complete and ready for pick up. When I went to the panel beater to my surprise they fixed some of the damages and not all, they notified me that miway only authorised half the quotation. From the 1st of June till today I am still trying to sort that out. The rest of the quotation has now been approved but 3 weeks later I am still waiting for my courtesy car. Every time I contact miway they put me through and I hold for more than 10mins. This is unacceptable as I am not mobile! My car is at the panel beater and I don’t have a courtesy car. I constantly have to follow with them as they do not communicate with me.</p> <p><br /> I am very unhappy with the services of Miway!! </p>
Apologies for the inconvenience caused for not being able to reach us!
We’ll get a claims advisor to call and discuss your concerns.
Best regards,
The MiWay Team
Apologies for the inconvenience caused for not being able to reach us!
We’ll get a claims advisor to call and discuss your concerns.
Best regards,
The MiWay Team
Dear Khanyisile,
We need to sincerely apologise for the hassles you experienced and we assure you that it is never our intention to frustrate you in any way!
Galo has since stepped in to get to the bottom of what happened, and we confirm that we have authorised the additional repairs to your vehicle. Please don’t hesitate to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
Dear Khanyisile,
We need to sincerely apologise for the hassles you experienced and we assure you that it is never our intention to frustrate you in any way!
Galo has since stepped in to get to the bottom of what happened, and we confirm that we have authorised the additional repairs to your vehicle. Please don’t hesitate to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
