Bad service

On the 12th @ 16 : 15pm i contact MiWay and was cut off with second attempt couldn't get hold of anyone while awaiting on police arrival,The next morning i report the accident and was registered.I got a confirmation email that it was registered and the assessment process will be communicated with me within 2 to 3 working days.<br> <br> Ever since i lodged the claim no one was in contact with me. i followup on the 19th and was told that their awaiting for my vehicle to be collected from the towing company,What a bad service, thereafter was told it was collected and awaiting on the assessors report and will get feedback on the 22nd or 23th May,On the 22nd after attempted *****ing the courtesy car i email and phone them to report the incident and seems like it didn't matter to them at all.<br> <br> Until today 28th i never heard of them no communication via mobile nor email after i was promised to be updated. I've send them numerous emails since the 14th and didn't get any response at all.this is worst service i got from a professional insurance company ever.Their services is very frustrated and will not recommend anyone using their services.I need this to be sorted asap.Their doing things TherWay