Bad service

I'm really disappointed in how Miway has handled my claim, i logged a claim on the 9/01/2022 for 2 of my tyres 1stly the lady who assisted was was not friendly at all then secondly i didnt get any feedback till i called for a follow up then days later it was approved only to find that they only processed for one tyre i then sent Beaucannon Williams and email that only one was done then he said he will get back to me and that was on the 16/01/2023 i called later on friday for a follow up then they said they will get back to be its now the 3rd week and still nothing they dont even call to let me know whats happening i have to keep calling for feedback im soo disappointed in the service received from Miway