NM
Nomsa M
1 reviews | Active since Nov 2011
12 Mar 2025, 11:50
Bad service
The level of disrespect from Miway has escalated, How is it that I log a complaint on the 7th and I get a shut up call that says we have escalated your query and will call yo back until today. I am still on the case that my windscreen was replaced without considering the fact that it had UV protection and now I have to run behind Miway because taking a premium is easy but making sure the customer is happy is difficult. I have suffered with Miway honestly from claiming when I had an accident I had to be hands on and do the work myself yet I still stayed, Now again I have to beg
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Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
12 Mar 2025, 11:50It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply12 Mar 2025, 11:50
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
NM
Nomsa M's updateReviewer Update
12 Mar 2025, 12:07Thank you, I see Lerato sent an email and I have requested here/him to call me. Thank you
NM
Nomsa M's update12 Mar 2025, 12:07
Reviewer Update
Thank you, I see Lerato sent an email and I have requested here/him to call me. Thank you