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Zodwa N
1 reviews | Active since Apr 2011
19 Oct 2025, 14:30
Bad service
I needed assistance with adding an IMEI number for the phone that I insured with my way.When I insured my phone the lady who was assisting said I can add on the Miway App however the option is not there. I sent a watsapp to Miway on the 14th of October, Sibongile Sawutana asked what assistence is needed, I rep**** but she didn't get back to me and I wasn't assisted. This is the kind of service Miway prides it's self with.
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Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
19 Oct 2025, 14:44We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply19 Oct 2025, 14:44
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
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Zodwa N's updateReviewer Update
29 Oct 2025, 11:44Please assist my query is still not resolved. Onalerona called me on the 20th of October and advised that she will escalate to customer service for IMEI number to be updated, they will advise via email once done. I haven't received any feedback.
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Zodwa N's update29 Oct 2025, 11:44
Reviewer Update
Please assist my query is still not resolved. Onalerona called me on the 20th of October and advised that she will escalate to customer service for IMEI number to be updated, they will advise via email once done. I haven't received any feedback.