LP
Lebogang P
1 reviews | Active since Feb 2020
26 Oct 2025, 09:43
Bad Road Side Assistance.
I’m so disappointed with the way the 24/7 road assistance consultant handled my case. I called at around 8pm and explained that my car is stuck and the problem isn’t the battery or the petrol. Instead of sending a tow truck to come assist, they said I have to pay R4000+ to be assisted as they only assist with 30km. How was this not explained to me? As a woman who was stranded more than 100km from home in South Africa I felt very unsafe and really worried. I had to get some other assistance, get myself home at 4am. Then what was I paying for all along?
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Replies (2)
MiWay Insurance's replyOfficial
26 Oct 2025, 09:44We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply26 Oct 2025, 09:44
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
LP
Lebogang P's updateReviewer Update
31 Oct 2025, 18:34This is really horrible service. I logged a complaint and you acknowledged receipt of the complaint but still did nothing about it! So what kind of clients do you help?
LP
Lebogang P's update31 Oct 2025, 18:34
Reviewer Update
This is really horrible service. I logged a complaint and you acknowledged receipt of the complaint but still did nothing about it! So what kind of clients do you help?