Bad Response from MIWAY

On the 21st of November 2019 I was involved in an accident and my car was immediately towed away by a MIWAY authorized service provider. For the record I would like to biting to your attention that I have been a loyal customer for the past 4 years going on 5. It is truly disappointing that I have been waiting more than a month for a clear response from MIWAY as to whether my car is going to be repaired or not.

I have been struggling to get to work and back. As am not too used it is absolutely difficult to commute with public transportation and I have already been ****** and assaulted twice in the past 30 days.

In addition to that I have made travel arrangements to go away for the festive season and have paid upfront for accommodation and other activities. Is MYWAY going to refund all my cost incurred.

Had I know that MYWAY was going to delay I would have opted to rent a vehicle but due to the no proper communication/clarification of when the claim would be approved from MYWAY I have not and my family and friends are totally disappointed. Is this the way MIWAY treats there loyal customers?

I would appeal with MIWAY to deal with this matter urgently as I am now totally frustrated and unhappy. Should I not receive any communication I will be forced to lodge a complaint on all social media platforms as well as with the ombudsman for insurance together with the national consumer authorities.