SW
Sharon W

1 reviews | Active since Nov 2014

08 Sept 2016, 13:19

Bad phone insurance quality

<p>My car is currently insured at MiWay and I've decided to insure my Sony Xperia Z5 phone with them aswell. It just makes it easier. When I was on the phone with MiWay to insure my phone no one told me that if my phone is damaged even just a little that it won't be insured. If they told me that I would'nt have insured the phone with them in the First place.</p> <p>For 3 months I payed almost R1200 for the phone to be insure. And when I called MiWay on Monday 5th September they told me that since my phone got damaged before I insured it with them my phone is not covererd. My phone was still working good when I insured it with them. What really angers me is that for 3 months I payed for my phone to be insured with them and when I called they could not help me. ONLY TO FIND OUT THAT MY PHONE HAS NOT BEEN COVERED. I asked them since my phone has not been covered I would like all the money back I payed this last 3 months since I've been paying them for something that is not covered. THEY ARE WILLING TO REFUND ME R150 . If I knew this I would not have insured my phone with them. I'm really doubting their service so much. I only decided on them because I heard they are quality and a good insurance company but I've not gotten quality from them. My car is still insured with them and I'm not even sure if I still want them to cover my car.</p> <p>For me to fix my phone will cost me R3500 . I've been wasting my time and money on them. I'm really not happy with them. </p>

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Replies (4)
MiWay Insurance
MiWay Insurance's reply08 Sept 2016, 14:02
Official

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued. Thato will be in touch with you to discuss your concerns.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply09 Sept 2016, 13:44
Official

Thanks for giving us the chance to assist you. Thato has been in touch to discuss details of your policy with you. We thank you for giving us a chance to make things right. Please give us a shout if you need anything else!

Best regards,
The MiWay Team

SW
Sharon W's update14 Sept 2016, 11:34
Reviewer Update

On my previous complain I just want to add that. I'll stay with miway. i'm keeping my car insured with them. I'm letting go of my complaint and believe I'll be treated better.

Miway worked hard to give me what I asked for. Thato did a great job in assisting me.

MiWay Insurance
MiWay Insurance's reply14 Sept 2016, 11:49
Official

Thanks for the updated review. We promise to always make an effort in making sure things are done your way!

Best regards,
The MiWay Team