AC
Anton C

1 reviews | Active since May 2018

16 May 2018, 18:58

Bad Insurance service

<p>Miway Insurance as the insurer for my Harley Davidson, and V.I.S. Motorcycle repairs, as the repair service provider, suggested by Miway. They have had my bike since 15/03/2018, having waited for parts for my Harley from the U.S.A. which had arrived on 11/05/2018. Having spoken to the service provider on the Friday the parts had arrived, I was told that my Harley was close to complete " looks almost brand-new ". On 14/05/2018 I am treated via phone like I am worthless, and my Harley means nothing. I am told that Miway had not yet given go-ahead for replacement of the front wheel, not to mention the potential structural damage to the rear tyre. I am told not to phone again, he Mr. J. Visser Will call me when he is done, after I had been told that I should have my wheels by 18/05/2018. Miway initially told me that my helmet is insured then after having sent through photos of the helmet that it is not included, nor is my right saddle bag / panier box. They are quick to take your money but extremely slow to provide promised service.</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply17 May 2018, 10:31
Official

We are really sorry to hear that you feel let down. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply25 May 2018, 16:17
Official

Please accept our sincere apologies for the let-down and delays with the repairs to your bike. It is not our intention to cause you any hassles. We believe that Monique has since been in touch with you and we are happy that a solution has been made for the duration that your bike is still being repaired.

Please don’t hesitate to give us a call should you need help with anything else going forward.

Kind regards,
The MiWay Team